In the UK, schools must maintain a transparent and accessible complaints procedure to foster open communication and address concerns raised by parents, guardians, and pupils. While not every aspect of a school's complaint handling is explicitly defined in legislation, the Education Act 2002 mandates governing bodies to establish procedures for dealing with complaints.
This statutory requirement ensures accountability and provides a mechanism for resolving issues promptly and fairly, contributing to a positive and supportive learning environment for all.
A full overview of our Complaints Procedure can be found on our Statutory Information page under the Complaints Procedure section.